Equipment Warranty: All equipment is sold with a factory warranty. Should a problem arise, we ask that you return the defective item so that we may forward it to the manufacturer. To avoid costly down time, we will ship and bill you for a replacement part. When the factory qualifies the part under the terms of the stated warranty, we will credit your account for the price of the replacement item. In the event that the factory does not cover the replacement under the warranty, we will inform you of the reason why and appeal their decision, if so desired. In the event that the warranty is still denied, we will process the replacement part invoice for payment.
Technical Support: We are pleased to offer a Technical Support Department staffed by highly experienced representatives who participate in an on-going training to keep abreast of the latest industry developments. We welcome your questions, problems, and comments. If we are unable to answer a question or solve a problem, we will be happy to call on industry leaders to provide the correct information. In addition, you will soon find a comprehensive searchable database of cleaning procedures, tips and tricks here at our web site.
Policy Changes: Many changes occur beyond our control that may affect pricing and availability of items that qualify for our free freight program. We reserve the right to make any additions, deletions or substitutions of qualifying items at any time and without prior notice.
Disclaimer and Limitation of Liability: The information presented on this web site and pricing are current and correct to the best of our knowledge. Nevertheless, products, including their chemical formulations, hazards and dilutions, do change during the year.