Return Policy

If you’re dissatisfied for ANY reason, simply return the product within 30 days of your purchase in like-new condition with all the original packing materials, accessories, and manuals to receive a complete refund.

There’s no hassle.

Peace of mind isn’t on the invoice, but it comes with everything we sell!

Note: Special order items do not qualify for our Satisfaction Guarantee since we are not recommending the product for you. We recommend that new equipment be tested for a few minutes in a controlled environment before normal use.

 

Returns

In the event that you are dissatisfied with anything you purchase from us, excluding special orders, simply return the item for a full credit, replacement, or refund within 30 days of receipt. Customers within the continental U.S. can receive a call tag to make it easier to ship the item back to Tri-Plex Technical Services, Ltd.

When returning equipment, items must be in new condition and returned in their original packaging. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging.

Items returned after 30 days are subject to a 20% restocking fee. We reserve the right to refuse credit on worn or used items in violation of the spirit of this policy. We reserve the right not to accept equipment not returned in original condition.

Special Order Return Policy:
We are often able to order products for our customers that are hard to find elsewhere and are not supported by our regular inventory; these orders are considered “special orders.” Special order items do not qualify for our 30-day satisfaction guarantee. Returns of special order items are only accepted within 14 days provided the item is in its original, unopened packaging. All special order returns are subject to a 20% restocking fee. After 14 days, all special order items, regardless of the state of packaging, are non-refundable. Defects or damages must be reported within 48 hours of receipt in order to receive a replacement.